The following turnaround times are based on average turnaround and can vary depending on production load.

Turnaround times are divided between manufacturing time and transport time.

Manufacturing Turnaround Times

Typically standard items will be manufactured within 3 to 5 weeks, depending on the metal finish and production load.

Smaller items such as basin sets, 3 piece shower sets, accessories and spare parts in Antique Brass (AB), Chrome Plate (CP), Raw Brass (RB) and Polish to Plate (PP) may ship from Adelaide within a couple of weeks from order as we hold a reasonable amount of assembled stock (or near finished) for these metal finishes.

Typically manufactured to order item turnaround times will vary between 4 to 8 weeks, depending on the metal finish and production load. Some exposed tapware sets may also have this type of turnaround time, especially at times when demand for these more complicated to manufacture sets is high.

October 2021: Demand is extremely high at the moment and custom items or finishes may be 10 to 12 weeks. We are doing our best to push through orders and often we are supplying quicker than these estimate time frames. We appreciate your patience and understanding.

If specific turnaround times are required please contact our office to discuss further and see what is possible.



Transit Turnaround Times

South Australia

We use a local courier service within Adelaide and surrounding areas, local orders leave our factory each morning and are usually delivered same day or at latest by the following day.

If items are needed urgently locally they can be arranged for collection from our factory once ready. If intending to do this please contact our office.

For regional South Australia we use a next day road courier service with pickups from our factory occurring each afternoon.

Australia Wide

For interstate deliveries we use multiple national couriers to deliver our products via road, rail and air.

Items that can be sent around Australia in 1kg, 3kg or 5kg airbags usually have a next day delivery time frame (it can be 2 ~ 3 days for regional areas).

Bulkier items are sent via road and will usually follow the following transit times:

    1 ~ 2 days for Victoria.
    2 ~ 3 Days for New South Wales, Tasmania and the Australian Capital Territory.
    4 ~ 6 days for Queensland, Western Australia and Northern Territory.

These delivery times are to be used as a guide, they can be subject to factors that are outside of our control such as transport strikes, traffic accidents, natural disasters, pandemics, or other out of the ordinary disruptions.

If faster transit for bulkier items is needed within Australia, there are air service options available at additional charge, please contact our office to arrange. Please note that some longer or odd packed shape items (like certain shower curtain rails) are not suitable for air transit and can only transit by road.

International

International courier services are selected per specific order requirements and per region. Where possible an economy air service is used and transit from Adelaide is between 7 to 14 days.

As of the 12th of March 2015, we, CB Ideal Tapware Pty Ltd have upgraded our standard warranty from 12 months to 5 years per the terms outlined below. This warranty statement superceeds that shown in the 2014 Price Book and a copy is included with applicable products sold after this date.

Warranty Statement

We (the above-named Company) accept responsibility for any fault due to our own materials or workmanship except for subjective variations or random unavoidable blemishes of a minor non-functional nature. This acceptance of responsibility is for five years from date of installation, proof of which may be required. The product (concealed or exposed) will be repaired or replaced at no cost, provided that in-wall fittings are fully tested and have also been manufactured by the Company.

This warranty does not cover misuse of the product or damage incurred during installation. Our products are made to Australian Standards and are designed to be used to a maximum temperature of 65 degrees Celsius and to a maximum operating pressure of 500kPa at any outlet within a building (Ref AS/NZS:3500). The warranty is voided if the product is used above these limits. To make a claim the consumer should return to the seller of the product for advice, and to establish proof of purchase. The seller will then contact us, and our representative will contact the consumer to arrange whatever after-sales service is required. The consumer’s cost for making a warranty claim (e.g. freight) is discussed at the same time.
For after-sales service the consumer may also contact us direct at:-

CB Ideal Tapware Pty Ltd.
1a Deloraine Road,  Edwardstown  S.A.  5039
Ph: 08 8276 6766  Fax: 08 8276 6623  Email: sales@cbideal.com.au

This warranty is in addition to other rights and remedies under law:
“Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and this failure does not amount to a major failure.”

Installation and Maintenance – effect on warranty

The company provides installation instructions for certain products as a guide to the qualified tradesman/installer, but accepts no liability whatsoever for faulty installation.

The Company provides care instructions for various finishes; however because the actions of the user are outside the Company’s control it accepts no liability for deterioration of finishes outside the warranty period.

Please consider the following factors before the warranty is invoked.