Maintenance, Care Instructions & Troubleshooting
Please read this in conjunction with the Warranty Information section.
|Question:||Apart from regular cleaning, what should be done to prolong the life of outlets and showers?|
To prolong the life of outlets and showers moving parts should be re-lubricated from time to time.
|•||This is very important with the ball-joint section of shower roses – lack of grease and buildup of sediment makes the ball-joint seize up, and when force is applied to adjust the shower the rose is damaged. (Vaseline or plumber's grease can be used as a lubricant for the ball-joint section).
|•||Bonnets and spindles – should be taken apart from time to time, cleaned and re-greased, either with Vaseline or with the specialized tapware lubricant available from plumbing supply shops.
|•||Rapid Action (1/4 Turn) taps should be reset after maintenance, or if they are not turning properly (handles stiff to turn, levers drooping). Leaflets which explain these adjustments are available from our office, in case the information sheet sent with the goods has been lost. This information sheet is also available for download on our Installation Help page.
|•||Sediment & mineral depositing can be particularly harmful to some of the electroplated metal finishes as removal of these can be very difficult when no regular cleaning is done and deposits are left to continuously build up. Hot water is quite useful for shifting deposits, soaking items with build up in a container of hot water mixed with a good amount of methylated spirits is an effective way to help loosen deposits. After soaking wipe dry with a soft cloth. For sediment build up on shower rose holes you can use something like a wooden toothpick to help clear the holes. If desired you can carefully unscrew the rose from the arm so that you can do this and then follow up with the hot water/methylated spirits soaking method mentioned previously once the holes are clear.|
Please only use warm soapy water or a 50:50 methylated spirits / water mixture for cleaning with a soft cloth.
Specific Instructions for Various FinishesANTIQUE BRASS, DULL ANTIQUE BRASS, BRUSHED ANTIQUE BRASS, SATIN ANTIQUE BRASS, NICKEL PLATE, BRUSHED NICKEL PLATE and 24 CARAT GOLD PLATE
These are electroplated finishes so we recommend washing with warm soapy water OR a 50:50 mix of methylated spirits and hot water. Dry and buff with a soft cloth. DO NOT use abrasives, metal polishes, "Brasso", bathroom sprays or cleaners. For Nickel Plate you can occasionally use “Silvo”.
CHROME PLATE, BRUSHED SATIN and SATIN CHROME PLATE
Wipe thoroughly with a soft cloth and detergent then rinse OR a 50:50 mix of methylated spirits and hot water. Dry with a soft cloth. DO NOT use abrasives, metal polishes, bathroom sprays or cleaners.
Wipe thoroughly with a soft cloth and detergent then rinse OR a 50:50 mix of methylated spirits and hot water. Dry with a soft cloth. Avoid bumping or hitting as this may damage the finish. DO NOT use abrasives, metal polishes, bathroom sprays or cleaners.
POLISHED BRASS (High Polish Brass, Code: PB)
Polished Brass will tarnish. Clean regularly before tarnishing is obvious. Use “Brasso” or wadding type cleaners such as “Bright Shine”. Dry with a soft cloth. DO NOT use abrasives.
RAW BRASS, POLISH TO PLATE, LEA WHEELED BRASS, WEATHERED BRASS, DULL COPPER and BRIGHT COPPER
These metal finishes are living finishes and will tarnish. We recommend cleaning regularly with methylated spirits and hot water in a 50:50 mix. Dry with a soft cloth. DO NOT use abrasives, bathroom sprays or cleaners. For Dull Copper and Bright Copper you can occasionally use “Silvo”.
DO NOT polish or use “Brasso” on Weathered Brass as it can reverse the intended aged appearance of this finish.
You can use “Brasso” on Polish to Plate & Lea Wheeled Brass finishes if wanting to remove spots or remove patina.
This metal finish is a living finish and will change over time. We recommend cleaning with methylated spirits and hot water in a 50:50 mix. Dry with a soft cloth. DO NOT use abrasives, bathroom sprays or cleaners. We do not recommend polishing this finish.
|Question:||The taps don’t cover the hole in the wall/bench. What can be done?|
An extra flat backplate, to be fitted behind the flange, should fix the problem. This situation needs to be discussed with our sales personnel for the most attractive and cost-effective solution.
|Question:||The taps do not screw on to the wall connection. What is wrong?|
|Answer:||The wall connection is too short, or the breeching piece is too deep. CB sales staff can provide cost-effective solutions to these problems with a range of extensions and adaptors.|
|Question:||My shower rose has gone GREEN! Surely this should not happen to a plated finish?|
The green deposit is usually due to the (chemicals in the) water - these chemicals react with uncoated brass (on the inside, where the plating does not reach).
|Question:||What is the life expectancy of a shower rose?|
This is often a very subjective question as it does depend on:
1) water quality.
3) maintenance - just drying off the shower rose and greasing joints prolongs the life.
4) care when working on the plumbing - when installing the shower rose or after making adjustments to the plumbing system please make sure that the taps are turned on SLOWLY to relieve the pressure. Failure to do this could lead to the face plate of the rose being distorted or forced out.
|Question:||The Antique Brass tapware has become silvery in colour. Why?|
This is usually seen on handles, the edges of flange, the top of outlets, the flange or grating of bath or basin wastes. Wear, usually involving a hidden abrasive, is the cause. Handles and outlet tops are touched and moved very frequently, possibly with grit on the hands. If the basin or the tiles are cleaned with stronger chemicals than recommended for the tapware, it may affect the edges of the tapware.
What can be done?
Try a gold restoration polish if the problem is very mild. If the problem is severe, re-finishing is recommended.