As of the 12th of March 2015, we, CB Ideal Tapware Pty Ltd have upgraded our standard warranty from 12 months to 5 years per the terms outlined below. This warranty statement superceeds that shown in the 2014 Price Book and a copy is included with applicable products sold after this date.
We (the above-named Company) accept responsibility for any fault due to our own materials or workmanship except for subjective variations or random unavoidable blemishes of a minor non-functional nature. This acceptance of responsibility is for five years from date of installation, proof of which may be required. The product (concealed or exposed) will be repaired or replaced at no cost, provided that in-wall fittings are fully tested and have also been manufactured by the Company.
This warranty does not cover misuse of the product or damage incurred during installation. Our products are made to Australian Standards and are designed to be used to a maximum temperature of 65 degrees Celsius and to a maximum operating pressure of 500kPa at any outlet within a building (Ref AS/NZS:3500). The warranty is voided if the product is used above these limits. To make a claim the consumer should return to the seller of the product for advice, and to establish proof of purchase. The seller will then contact us, and our representative will contact the consumer to arrange whatever after-sales service is required. The consumer’s cost for making a warranty claim (e.g. freight) is discussed at the same time.
For after-sales service the consumer may also contact us direct at:-
CB Ideal Tapware Pty Ltd.
1a Deloraine Road, Edwardstown S.A. 5039
Ph: 08 8276 6766 Fax: 08 8276 6623 Email: firstname.lastname@example.org
This warranty is in addition to other rights and remedies under law:
“Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and this failure does not amount to a major failure.”
Installation and Maintenance – effect on warranty
The company provides installation instructions for certain products as a guide to the qualified tradesman/installer, but accepts no liability whatsoever for faulty installation.
The Company provides care instructions for various finishes; however because the actions of the user are outside the Company’s control it accepts no liability for deterioration of finishes outside the warranty period.
Please consider the following factors before the warranty is invoked.
|•||Any work on the water pipes can cause grit or shavings to be inside the pipes. Usually pipes are flushed to remove debris, but if any remains it may lodge in the aerator or underneath the tap valve.|
|•||The aerator case has a fine thread. If the aerator has to be removed then great care should be taken to ensure that the thread is not crossed when the case is replaced.|
|•||Lever taps are set correctly in our factory, but may need to be reset if altered during installation. The leaflet included with each lever set explains this very simple operation which is really part of the installation process.|
Maintenance, Care Instructions & Troubleshooting
The longevity of your tapware and accessories is greatly influenced by how they are cared for. Click here to view maintenance & care instructions as well as some troubleshooting tips.
Other useful FAQ sections can be found here.