Order Turnaround Times
The following turnaround times are based on average turnaround and can vary depending on production load.
Turnaround times are divided between manufacturing time and transport time.
Typically standard items will be manufactured within 3 to 5 weeks, depending on the metal finish and production load.
Smaller items such as basin sets, 3 piece shower sets, accessories and spare parts in Antique Brass (AB), Chrome Plate (CP), Raw Brass (RB) and Polish to Plate (PP) may ship from Adelaide within a couple of weeks from order as we hold a reasonable amount of assembled stock (or near finished) for these metal finishes.
Typically manufactured to order item turnaround times will vary between 4 to 8 weeks, depending on the metal finish and production load. Some exposed tapware sets may also have this type of turnaround time, especially at times when demand for these more complicated to manufacture sets is high.
October 2021: Demand is extremely high at the moment and custom items or finishes may be 10 to 12 weeks. We are doing our best to push through orders and often we are supplying quicker than these estimate time frames. We appreciate your patience and understanding.
If specific turnaround times are required please contact our office to discuss further and see what is possible.
We use a local courier service within Adelaide and surrounding areas, local orders leave our factory each morning and are usually delivered same day or at latest by the following day.
If items are needed urgently locally they can be arranged for collection from our factory once ready. If intending to do this please contact our office.
For regional South Australia we use a next day road courier service with pickups from our factory occurring each afternoon.
For interstate deliveries we use multiple national couriers to deliver our products via road, rail and air.
Items that can be sent around Australia in 1kg, 3kg or 5kg airbags usually have a next day delivery time frame (it can be 2 ~ 3 days for regional areas).
Bulkier items are sent via road and will usually follow the following transit times:
1 ~ 2 days for Victoria.
2 ~ 3 Days for New South Wales, Tasmania and the Australian Capital Territory.
4 ~ 6 days for Queensland, Western Australia and Northern Territory.
These delivery times are to be used as a guide, they can be subject to factors that are outside of our control such as transport strikes, traffic accidents, natural disasters, pandemics, or other out of the ordinary disruptions.
If faster transit for bulkier items is needed within Australia, there are air service options available at additional charge, please contact our office to arrange. Please note that some longer or odd packed shape items (like certain shower curtain rails) are not suitable for air transit and can only transit by road.
International courier services are selected per specific order requirements and per region. Where possible an economy air service is used and transit from Adelaide is between 7 to 14 days.