65 x 12mm Trouble Ring

General checklist for specifying our products:

1)  Model (SKU) Number

2)  Metal Finish Code

3)  Please also mention any selected options or additions (for example coloured inserts) from the product page.

Other things worth considering:

We can assist architects and specifiers to select suitable standard products or create tailored tapware and accessories to suit industrial, commercial, government and residential developments.

We have experience working with developers across Australia and the Asia Pacific region, and as we control our own manufacturing capability in Australia we are able to more easily customise solutions to suit your requirement.

Special considerations can be made for (but not limited to):
- water quality and hardness for a particular site.
- required finishes and trims to suit the design.
- special coloured or patterned inserts for levered tapware.
- modified or innovative shapes of water pipes.
- customised tap handles.
- adjusted spacing and sizing to suit space limitations.
- customised flair, bathroom or kitchen accessories.

There are several ways we can work with you. This can be through our distributor network, over email, via Skype or phone or in person at our head office & factory, so please contact us to discuss your requirement and we'll be happy to help!

As of the 12th of March 2015, we, CB Ideal Tapware Pty Ltd have upgraded our standard warranty from 12 months to 5 years per the terms outlined below. This warranty statement superceeds that shown in the 2014 Price Book and a copy is included with applicable products sold after this date.

Warranty Statement

We (the above-named Company) accept responsibility for any fault due to our own materials or workmanship except for subjective variations or random unavoidable blemishes of a minor non-functional nature. This acceptance of responsibility is for five years from date of installation, proof of which may be required. The product (concealed or exposed) will be repaired or replaced at no cost, provided that in-wall fittings are fully tested and have also been manufactured by the Company.

This warranty does not cover misuse of the product or damage incurred during installation. Our products are made to Australian Standards and are designed to be used to a maximum temperature of 65 degrees celsius and to a maximum pressure of 500Kp. The warranty is voided if the product is used above these limits. To make a claim the consumer should return to the seller of the product for advice, and to establish proof of purchase. The seller will then contact us, and our representative will contact the consumer to arrange whatever after-sales service is required. The consumer’s cost for making a warranty claim (e.g. freight) is discussed at the same time.
For after-sales service the consumer may also contact us direct at:-

CB Ideal Tapware Pty Ltd.
1a Deloraine Road,  Edwardstown  S.A.  5039
Ph: 08 8276 6766  Fax: 08 8276 6623  Email: sales@cbideal.com.au

This warranty is in addition to other rights and remedies under law:
“Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and this failure does not amount to a major failure.”

Installation and Maintenance – effect on warranty

The company provides installation instructions for certain products as a guide to the qualified tradesman/installer, but accepts no liability whatsoever for faulty installation.

The Company provides care instructions for various finishes; however because the actions of the user are outside the Company’s control it accepts no liability for deterioration of finishes outside the warranty period.

Please consider the following factors before the warranty is invoked.